Deleting your Hubo One account
Before you start
- Deleting your account removes all your data. You have 7 days to change your mind, then it cannot be undone.
- If you pay through Google Play or the App Store, cancel the renewal there first. Deleting your Hubo One account does not stop store payments.
How to delete your account
- Open the Hubo One app and sign in.
- Open the menu (the three lines at the top).
- Scroll to the bottom and tap Delete Account.
- Confirm. Your account is closed straight away.
If you no longer have the app on your phone, email privacy@hubo.one with the subject "Delete my account", from the email address on your account, and include your registered mobile number. We will confirm the request is yours and delete your account for you.
Changed your mind?
We hold your data for 7 days after you delete your account. To cancel the deletion, email privacy@hubo.one within 6 days and we will restore your account.
What we delete
- Your account details: name, mobile number, email, date of birth and biological sex
- Everything from Apple Health, Health Connect and your wearables
- Everything you logged: food, habits, mood, journal entries and Daily Check-ins
- Women's monthly rhythm data
- Unified Records stored with us (records held by others through ABDM stay with them)
- Photos, voice recordings, your insights, history and settings
By the end of the 7th day, all of this is permanently deleted, including from our backups, and cannot be recovered.
What we keep
- Payment and invoice records, for as long as Indian tax and accounting laws require
- A record of your deletion request, and logs of how data was processed, for as long as data protection law requires
- Combined statistics that cannot identify you
What we keep is stored securely and used for nothing else. To delete only some of your data and keep your account, email privacy@hubo.one. See our Privacy Policy for more.